Download PDF Fifty Shades of Great Customer Service, by Catherine DeVrye
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Fifty Shades of Great Customer Service, by Catherine DeVrye
Download PDF Fifty Shades of Great Customer Service, by Catherine DeVrye
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Let’s face it…Customer service isn’t the ‘sexiest’ topic and best-selling non-fiction author, Catherine DeVrye admits her new title-'50 Shades of Great Customer Service'- is a cheeky play on words of the mega-selling novel, 'Fifty Shades of Grey'.
She confesses being a tad envious of the erotica author who sold 40 million books; whereas DeVrye’s #1 best-seller in Australia-'Good Service is Good Business'-was only translated into a handful of languages.
'Fifty Shades of Great Customer Service' may be regarded by some as flippant, politically incorrect or potentially dent her reputation as a respectable business author, but she’s willing to take that risk in order to share her passion for customer service with the widest possible audience. After all, sustainable customer service isn’t about one night stands; but rather about establishing long term relationships, based on mutual trust.
As the author of 7 ‘serious’, strategic and substantial books in the past, who’s spoken to audiences on 5 continents, DeVrye knows that it is difficult for leaders within organizations to keep their team continually motivated to deliver quality customer service.
That’s why she’s compiled a simple collection of her favorite motivational quotes to help your team be more consistently focused on service excellence. It contains timely and timeless inspirational quotes to serve as weekly, front of mind reminders that it is the actual customer who ultimately pays our wages.
- Sales Rank: #1958921 in eBooks
- Published on: 2012-11-23
- Released on: 2012-11-23
- Format: Kindle eBook
Most helpful customer reviews
0 of 0 people found the following review helpful.
Catherine DeVyre talks the talk and most certainly walks the walk.
By Andrew Griffiths
I have been a fan of Catherine's for many years now. She is truly passionate about service and in a world that struggles to define what that actually means, she is a constant breath of fresh air. It has to be said, "50 Shades of Great Customer Service" is putting some of the sexy back into service. This is an easy read, aimed at inspiring people to reconnect with the fundamentals of what great service is all about and why it is so important in any business. The quotes are inspiring, fun and relevant and I find books like this are always ideal at those times when I am looking for words to inspire others. Nice work Catherine, this is a great investment.
0 of 0 people found the following review helpful.
A quote to start every week with a great attitude
By barry2718
Catherine has authored and collected 52 wonderful quotes about great customer service. The quotes are easy to read and should remind you of the real reason you turn up to work. The quotes are all well worth more than a passing moment - perhaps you could discuss one each week at the morning coffee break for some inspiration. ... finally, I would like to add my own quote to Catherine's book "No Customers = No Business" and so get the book and keep your customers and your business too.
0 of 0 people found the following review helpful.
Just Quotes?
By Amazon Customer
I thought I was buying a book on customer service. Was disappointed to see a list of quotes and nothing more. Was expecting something besides simply quotes. Would not have purchased if I had known.
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